Last update: 23/05/2018
2 WHY SHARE PERSONAL INFORMATIE WITH us?
Sharing your personal information enables us to offer you a number of benefits. It will be simpler and easier for you to:
- Sign up to receive news about upcoming events;
- Sign up to receive all benefits you are entitled to;
- Sign up to receive a newsletter;
- Receive personal messages and special offers that are relevant to you.
You can share your personal information with us by registering on our website.
3 WHICH PERSONAL INFORMATIE WILL BE COLLECTED
We may collect personal data relating to your use or purchase of our services. Such personal data can be obtained as follows:
- Registering or filling out forms on our website. This includes information that you can provide if you request additional information about our services or sign up to receive our e-mail newsletters or vouchers;
- Completing a profile on the website;
- Buying a service from us;
- Request information or assistance from us.
Use of other website functionalities that may be offered from time to time and may require such information to use that functionality. We may also collect information that does not constitute personal data, including but not limited to the frequency of user visits to the website, the routes through which users access the website and use any hyperlinks present on the website. We or our service organizations and intermediaries may process and use this joint data for various purposes, including but not limited to analysis of this data for trends and statistics, website development or planning and evaluation of marketing initiatives. This information is collected by means of certain tools and methods, such as retrieving your IP address or using cookies, and is stored, used and disclosed in a bundled form, unless otherwise noted.
4 SHARING INFORMATION
We will disclose personal information if required by law. We will not sell or provide third parties with your personal information with permission to use your personal information for their own purposes. We will not share personal financial information you provided (such as credit card information) with other parties unless it is necessary to process your order, process our invoice or prevent or counter fraud.
5 COOKIES AND WEBSITE LOGGING
On our website and our (mobile) applications, different technologies can be used to make them more user-friendly, effective and secure. Such technologies may result in information being collected automatically by us or by third parties on our behalf. This information generally does not contain personal information about the user. Our website and (mobile) applications sometimes make use of so-called cookies. These are mostly small text files stored by your web browser on the hard drive of your computer or mobile device.
6 DATA PROVIDED BY YOU
In addition to the data that is automatically collected, we also process personal information provided by you to us. This includes, but is not limited to:
- Your contact information, including your first and last name, billing or delivery address, email address and your phone number;
- If you have created an online profile, the preferences and interests stored in this profile;
- If you contacted customer service, the details of this contact and contact history.
7 HOW WILL COLLECTED INFORMATION BE USED?
We will use the information we collected about you to improve your user experience and to inform you about the offers on our services. If you provided us with personal information regarding an offer, an event, a mobile application, etc., we may send you emails or other messages related to the service you requested. In the event you contact our customer service, we will use your personal information (including your contact history) to enable our customer service to process your request and provide the best possible service. If you have given your consent to receive newsletters, we will send it to you. If you have provided us with your personal information as part of a service, we will provide you with similar services. We may also contact you to request feedback about our services. You can unsubscribe for these messages at any time by clicking on a link in the corresponding email or other message (see below in article 8.1). If you have agreed that we may contact you, we may do this by regular mail, email, SMS, telephone or other electronic means for marketing, advertising and opinion poll purposes. This includes, for example, information relating to our special offers, sales actions, etc. We can share your contact information to our partners for marketing, advertising and opinion research purposes. Article 8 contains information about your rights, and in particular how to revoke your permission.
8 Your rights
8.1 Right to object / to resign
E-mails that we send to you and containing, for example, a newsletter or marketing content, have an option to unsubscribe to receipt such emails by following the relevant instructions in the affected email. If you wish to stop receiving emails from us, you can simply click on this unsubscribe-hyperlink and then we will stop sending you emails. If you would like to object to the receipt of advertising information and offers in general, including by ordinary mail, email, SMS, phone or other electronic means, or if you wish to consent revoke, you can at any time send an email to firstname.lastname@example.org. In case we have doubts about your identity, we may ask you to identify yourself (e.g. by sending a copy of the front of your passport or e-ID). Regarding other types of messages you can receive, such as maintenance or administrative notifications, the receipt of these messages can only be terminated by canceling your account, as such messages are a required part of user accounts and related usage of our website and (mobile) applications. You can cancel your account by sending an email to email@example.com.
8.2 The right to request / access information
You have the right to be informed at any time of the personal information that has been stored about you, including its origin and recipients as well as the purpose for which they are stored. All information contained in article 15 of the General Data Processing Regulation will be made available to you on such a valid request, provided proof of your identity by submitting a copy of the front of your identity card. Information about stored personal information can be obtained by using the contact information in the Contact Information in Article 11.
8.3 The right to request an improvement or erasure
You have the right to request that your stored personal information will be adjusted, supplemented, corrected or deleted. We will inform you if and if so, to what extent we will meet your request. If for any reason we do not consent to your request, we will inform you of the reasons.
8.4 Other rights as a result of the General Data Protection Act
9 Information security and data integrity
We take all appropriate technical and organizational measures to protect your personal data from unforeseen or illegal destruction, loss, change, unauthorized use, publication or access, especially where processing involves the transfer of personal data through a network, and against any other illegal forms of processing and abuse.
10 Social Networking
Our website and (mobile) applications provide you with Social Plug-ins from different social networks. If you choose to interact with a social network, your activity on our website or through our (mobile) applications will also be made available to social networks such as Facebook and Twitter. If you are logged in to one of the social networks while visiting our website or (mobile) applications, the social network can add this information to your profile. If you interact with any of the Social Plug-ins, this information will be transferred to the social network. If you do not wish such data transfer, you must log out of your social network before you go to our website or use (mobile) applications. We cannot influence this data collection and data transfer through the Social Plug-ins. We encourage you to read the privacy policies of those social network websites for comprehensive information about the collection and transfer of personal data, what rights you have and how to obtain adequate privacy settings.
11 Contact information
We ask you to contact us with any questions or complaints via the contact details above. However, we inform you that you have the right to file a complaint with the supervisory authority, which in Belgium is the Commission for the Protection of Privacy (better known as the "Privacy Commission").